1. Refund Eligibility

Refunds are available under the following circumstances:

• Service cancellation within 7 days of initial subscription
• Technical issues that prevent service usage and cannot be resolved within 48 hours
• Duplicate payments made in error
• Service discontinuation by Whizzy AI

2. Refund Timeframes

• Processing Time: 5-7 business days from approval
• Bank Transfer: 3-5 additional business days
• Credit Card: 1-2 billing cycles
• Digital Wallets: 24-48 hours

3. Refund Request Process

1. Contact our support team at hello@whizzy.live or +91 8969330953
2. Provide your account details and reason for refund
3. Submit any required documentation
4. Wait for approval (typically within 24-48 hours)
5. Receive confirmation and refund processing details

4. Cancellation Procedures

Monthly Subscriptions:

• Cancel anytime before the next billing cycle
• Service continues until the end of the current billing period
• No cancellation fees
• Access to data export tools for 30 days post-cancellation

Annual Subscriptions:

• Cancel within 30 days for full refund
• After 30 days: Pro-rated refund based on unused months
• Processing fee of ₹500 for early cancellation
• Data export available for 60 days post-cancellation

5. Non-Refundable Items

• Custom development services (unless specified in contract)
• Third-party integrations and API usage fees
• Data migration services
• Training sessions and onboarding fees
• Services used beyond the refund period

6. Refund Calculation

Refunds are calculated based on the unused portion of your subscription:

• Monthly Plans: Full refund if cancelled within 7 days
• Annual Plans: Pro-rated refund based on remaining months
• Usage-based charges: Refunded only for unused credits
• Taxes: Refunded proportionally with the service amount

7. Processing Fees

• No fees: Refunds requested within 7 days of payment
• ₹100: Processing fee for refunds after 7 days
• ₹500: Early cancellation fee for annual plans
• Bank charges: Actual charges as per bank policy

8. Dispute Resolution

If you disagree with our refund decision, you may:

1. Request a review by our management team
2. Provide additional documentation to support your case
3. Escalate to our customer success team
4. Contact our legal department for complex disputes

9. RBI Compliance

This policy complies with Reserve Bank of India guidelines for digital payment refunds and cancellation procedures. All refunds are processed through authorized payment gateways in accordance with RBI regulations.

10. Contact Information

For refund and cancellation requests, contact us at:
Email: hello@whizzy.live
Phone: +91 8969330953
Address: Hoodi, ITPL Road, Whitefield, Bengaluru, Karnataka - 560048
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Company: Bazaarlytics Analytics & Consulting Private Limited
Registration: ROC Kolkata, Incorporated on Aug 15, 2021

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the updated policy.